19+
Award in Customer Service
There are no formal entry requirements but you should be at least at Level 1 in English and Entry Level 3 in Maths.
Award in Customer Service
Study Mode
Part Time Day
Level
1
Duration
<p>The course is for the duration of 1 week.<br> There are various start dates</p>
Subject
Suitable for
19+
Location
East Ham Campus
Please select your course option
About the course
This is a short course providing knowledge of basic customer service skills. In this course, we will guide you through how to deal with customers and recognise their needs. This is ideal for customer-focused job roles and employers who want to standardise how staff deal with customer queries in the workplace.
In this digital age, we all look at customer feedback online to decide whether we are going to use this service and providing Customer Service training to staff will increase the positive feedback from customers across any customer-facing sector.
Why study with us
Level 1 will suit you if you have no previous experience, but are looking to develop your skills to work in the customer service industry.
At this level, you will develop your knowledge and demonstrate your customer service skills. In addition, if you are already working in the sector and want to improve your skills then this course can also be a great starting point.
Entry requirements
There are no formal entry requirements but you should be at least at Level 1 in English and Entry Level 3 in Maths.
How much will this course cost?
Free for learners 19+ who are unemployed or meet low wage criteria
Progression
This qualifications can help you get ahead in almost any industry, as good customer service skills are essential for many jobs and therefore help you progress in your employment pathway
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