About the course
This course is designed for adults who want to develop the practical knowledge and skills needed for work within business and retail environments. You will gain an understanding of how businesses operate while building communication, customer service and employability skills.
The course combines practical activities with classroom learning, helping you build confidence and prepare for further study, training or employment.
Key topics
- customer service and communication skills
- working in business and retail environments
- teamwork and organisation
- sales and retail operations
- employability and workplace behaviour
- developing English, maths and digital skills
You will
- develop practical business and retail skills
- improve communication and teamwork skills
- build confidence working with customers and colleagues
- develop employability and workplace skills
- prepare for progression to Level 2 courses or employment