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Principles of Customer Services - Level 2 (Adult) - September 2024

Study Mode
Part Time Day
Level
2
Duration
15 weeks
Subject
Business and Management
Suitable for
19+
Location
East Ham Campus
Principles of Customer Services – Level 2 (Adult) – September 2024
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Course content

This course will develop essential knowledge of how to carry out customer service tasks, such as how to manage information, supporting events, and how to apply their knowledge in a variety of industries and job roles.

You will complete three mandatory units listed below and a further four optional units.

  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations

During your course you will develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky-to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • communicating with professional colleagues/peers and/or hierarchical seniors
  • supporting other aspiring employees
  • personal manners and deportment
  • understanding work practices and how different roles and departments function within an organisation

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Entry requirements

You will need 5 GCSEs including Math and English grade 4 and above or functional skills Level 2 English and math.

East Ham Campus

The Eastham Campus at Newham College is a dynamic educational hub known for its diverse and inclusive learning environment. Situated in the heart of East London, the campus offers a wide range of courses and programs that cater to the needs and aspirations of students from various backgrounds. With state-of-the-art facilities and a dedicated faculty, the Eastham Campus provides students with the tools and support they need to excel academically and personally, fostering a vibrant community of learners and thinkers.

How much will this course cost?

This will depend on your personal circumstance or financial situation

Qualification

Certificate in Principles of Customer Service (VRQ)